GFI EndPointSecurity, Add, 100-249u, 1Y, ENG Instrukcja Obsługi Pobierz pdf (Strona 147)

GFI EndPointSecurity 15 Troubleshooting and Support | 147

15 Troubleshooting and Support

This chapter explains how to resolve any issues encountered during installation of GFI

EndPointSecurity. The main sources of information available to solve these issues are:

This section and the rest of GFI EndPointSecurity Administrator Guide contains solutions for all

possible problems you may encounter. If you are not able to resolve any issue, please contact

GFISupport for further assistance.

Common Issues

The table below lists the most common issues which you may encounter during the initial setup and

first time use of GFI EndPointSecurity and a possible solution for each:

Issue Possible Cause Possible Solution

The com-

puter is off-

line.

GFI EndPointSecurity management

console pings the target computer

at deployment to determine

whether it is online, and if not this

message is displayed.

If a target computer is offline, the deployment of the relevant

policy is rescheduled for an hour later. GFI EndPointSecurity

keeps trying to deploy that policy every hour, until the target

computer is back online.

Ensure that the target computer is switched on and connected to

the network.

Failed to

connect to

the remote

registry.

(error)

GFI EndPointSecurity was not able

to extract data from the registry of

the target computer.

Ensure that your firewall settings enable communication between

the target computers and the GFI EndPointSecurity server. For

more information refer to System Requirements.

Failed to

gather

required

information.

(error)

GFI EndPointSecurity was not able

to extract version related data

from the target computer (Oper-

ating System version and GFI End-

PointSecurity agent version).

For more details about the cause of the error and a possible

solution, refer to the system error message within the

parenthesis.

Failed to

build the

required

installation

files. (error)

GFI EndPointSecurity was not able

to add the necessary configuration

files within the deployment file

(.msi installation file) of the GFI End-

PointSecurity agent. This error

occurs before the deployment file

is copied onto the target computer.

For more details about the cause of the error and a possible

solution, refer to the system error message within the

parenthesis.

Failed to

copy the

files to the

remote com-

puter.

(error)

GFI EndPointSecurity was not able

to copy the deployment file (.msi

installation file) onto the target

computer.

A possible cause can be that, the

administrative share (C$) that GFI

EndPointSecurity is using to

connect to the target computer, is

disabled.

For more details about the cause of the error and a possible solu-

tion, refer to the system error message within the parenthesis.

For further information about network connectivity and security

permissions, refer to:

http://kb.gfi.com/articles/SkyNet_

Article/KBID003754?retURL=%2Fapex%2FSupportHome&popup=true

Timeout Agent deployment onto the target

computer is either taking too long

to complete or else is blocked.

Try to deploy the GFI EndPointSecurity agent again.

Failed to

install the

deployment

service.

(error)

GFI EndPointSecurity agent was not

able to be installed or uninstalled

by the service running on the tar-

get computer.

For more details about the cause of the error and a possible

solution, refer to the system error message within the

parenthesis.

Table 19: Troubleshooting - Common issues

1 2 ... 142 143 144 145 146 147 148 149 150 151 152 ... 155 156

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